Overview

Due to the custom and digital nature of game development services, all projects are handled with care, transparency, and clear communication. Please read this policy carefully before placing an order.

Custom Work & Refunds

All games and related services are custom-made according to the client’s specifications. For this reason:

Refunds are not available for completed work

Once development has started, refunds are limited as time and resources are invested immediately

Eligible Refunds

A partial refund may be issued only under the following conditions:

The project has not yet entered active development

The work delivered is significantly different from what was agreed in the original scope

A technical issue prevents delivery and cannot be reasonably resolved

Refund requests must be submitted in writing within 7 days of the issue being identified.

Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after development has started

Dissatisfaction based on personal taste or expectations not stated in the original agreement

Delays caused by missing information, assets, or feedback from the client

Requests for additional features outside the agreed scope

Completed and delivered projects

Revisions Instead of Refunds

Whenever possible, I prefer to resolve issues through:

Reasonable revisions

Adjustments within the agreed scope

Clear communication to meet expectations

My goal is always to deliver a result you’re happy with.

Cancellations

If a project is cancelled by the client:

Any completed work up to that point remains payable

No refund will be issued for completed milestones

Contact

If you have any questions or concerns regarding this policy, please contact me before placing an order. Transparency and mutual understanding are key to a successful collaboration.